Frequently Asked Questions

How do I search for my favorite pair of Michael Antonio shoes?

-You can use our helpful drop down lists on our homepage and search by style, color, collection, or occasion! Or you can use our search button and enter in the style name, color, type of shoe (ex. type wedge) and all of our wedges will show up on your screen.

What types of payment are accepted?

-We accept Visa, MasterCard, American Express, Discover and PayPal

Do you ship to P.O. boxes?

-No, we cannot ship to P.O. Boxes.

How will I know my order was received?

-You will receive an order confirmation email.

How do I know what size to select?

-Check out our helpful Shoe Size Guide.

How do I make changes or cancel my online order?

-Please e-mail us at or call us at 1.877.949.001 Please note, changes cannot be made after your order has shipped.

When is my order shipped?

-Most orders will be shipped within 1-2 business days from your order date.

How do I track the status of my order?

-After your order is shipped, your tracking number will be emailed to you.

What if I place an order and the item is out of stock?

-You will be notified via email that the item is out of stock. Your credit card will not be charged if the item is out of stock.

How do I use a discount code?

-Enter your discount code into the “Discounts” box at checkout.

Why have I not received my refund yet?

-Contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at